Terms of Service

1. Terms and conditions 

1.1 Please read these terms and conditions carefully and make sure you understand them. They set out the obligations (the ‘terms’) between you and Oxley Facades Limited (‘Oxley Facades’, ‘we’, ‘us’, or ‘our’). The terms explain what happens once you have placed an order, how to make payment, how you and we may change or end the contract, what to do if there is a problem and other important information. The terms are only available in English. You should retain a copy of these terms for future

1.2 What do these terms cover?

These terms cover the provision of the trainings and trainings that we organise, and which are available through Oxley Facades Education Programme.

1.3 Who we are?

We are Oxley Façades LTD, trading as an online training provider, a company registered in England and Wales with company number 12352080 and the registered address is 27 Ashcott Avenue, Leicester, LE4 0ER. 

1.4 How to contact us

You may contact us by telephoning or texting us on +44 7459 568 392 or +44 7848421348 or by emailing us at info@oxleyfacades.com or training@oxleyfacades.com.

1.5 How may we contact you?

If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us at the time of your applicationfor any of the training programmes, courses or services provided by us.

1.6 ‘Writing’ includes emails. When we use the words ‘writing’ or ‘written’ in these terms, this includes emails.

2. Our contract with you

2.1 How will we accept your application?

Any description, advertisement, documentation issued by us, and any description contained on the Oxley Facades website or any catalogues relating to the training are issued and published for the sole purpose of giving you a general idea of the training, its content and objectives. Subject to any obvious error, the description and price of the training will be as quoted on the website at the date your application or payment is made. All payments under these terms shall be in UK pounds sterling.

2.2 Upon submitting an application and making the payment for a training programme, you will be given confirmation of our acceptance of your application (an ‘admission confirmation’) in writing.

2.3 An admission confirmation brings into existence a legally binding contract based on these terms between you and us.

3. Price and payment

3.1 Payment

You must purchase the training(s) by paying the appropriate fees as set out on the website. Payment can be made online by credit or debit card which is processed by third party payment gateway Stripe.

3.2 Non-payment

3.2.1 Where you do not pay the appropriate fees in accordance with Clause 3.1 will constitute a breach of this contract and, we may refuse you and your delegates entry to the training.

3.2.2 We may take legal action in order to recover any outstanding fees.

3.2.3 We may also refuse or cancel future services where payments for a training programme under these terms remain outstanding.

3.3 What happens if we got the price wrong?

It is always possible that, despite our best efforts, some of the training programmes we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the training’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the training’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and mistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and cancel your place on the training.

3.4 We will pass on changes in the rate of VAT. Where VAT is payable, if the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

4. Our rights to make changes

4.1 Changes to the training

4.1.1 We reserve the right to change substitute trainers and consultants at our discretion.

4.1.2 Whenver Oxley Facades is unable to deliver the service at the agreed time the parties may mutually agree an alternative time for delivery.

5. About the training(s)

5.1 The training(s) shall take place on the scheduled date(s) via the digital platform set out in the application confirmation unless otherwise changed in accordance with Clause 4.1. We shall use our reasonable skill and care to deliver the training and comply with the information you have been provided about it.

5.2 In advance of digital training, both parties will make best endeavours to ensure that the agreed platform is accessible and capable of delivering/receiving the service to an acceptable standard.

5.3 Neither party shall be liable for fault or failure of the agreed platform that may occur during the delivery of the service, should it be deemed outside of their control.

6. Cancellation and refunds

6.1 Whenever the training is being delivered to you immediately, during that particular training you will not have the right to change your mind. In other cases, you may change your mind as below within 14 days from making your first payment or within one day from the first training session.

6.2 If you do wish to cancel, please contact us via email from your registered email address by providing your name, address, phone number, details of the order and the reason for the cancellation or the refund request.

6.3 In the event of a cancellation the refund will be calculated as below:

6.3.1 Full refund will be provided for the cancellations requested within 14 days from the first payment or within one day after the first training session, whichever is the latest.

6.3.2 The refunds will be calculated on a pro-rata basis, by taking the full training programme course length as well as the original full course fee into considerations, if the cancellation is requested after the period stated in clause 6.3.1

6.4 A full refund will be issued if we are unable to issue a CPD accredited certificate upon successful completion of the course.

6.5 It is your responsibility to ensure that you meet the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any content. We are unable to provide refunds where your access to the Services is inhibited due to insufficient system requirements.

6.6 We may restrict your access to the Services if you breach these terms, including without limitation:

6.6.1 A failure to make any payment due to us; or

6.6.2 Failure to provide accurate information that is necessary for us to provide the Services to you

6.7 In these circumstances, we will inform you in writing with seven (7) days’ notice that your access to the Services will be restricted.

7. If there is a problem or you have a complaint

7.1 How to tell us about problems

If you have any questions or complaints about the application or payment process or a training, please contact us using the details in clause 1.4. 

8. Summary of your legal rights

8.1 Whilst every effort is made to ensure that our training programmes are relevant and topical and therefore all warranties for fitness for purpose and all other express and implied warranties are excluded to the fullest extent lawfully permitted.

8.2 Nothing in these terms limits or excludes our liability for:

8.2.1 death or personal injury caused by our negligence

8.2.2 fraud or fraudulent misrepresentation

8.3 Our liability to you shall be limited to the price you have paid for the training and, subject to Clause 8.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract, for:

8.3.1 any loss of profits, sales, business, or revenue

8.3.2 loss or corruption of data, information or software

8.3.3 loss of business opportunity

8.3.4 loss of anticipated savings

8.3.5 loss of goodwill

8.3.6 any indirect or consequential loss

9. How we may use your personal information

9.1 We will use the personal information you provide us:

9.1.1 to deliver the training to you

9.1.2 to process your payment for the trainings

9.1.2 to give you information about any of the services we offer, but you may stop receiving this at any time by contacting us using the details provided in Clause 1.4

9.2 Your personal information will be processed in line with data protection legislation and in accordance with our privacy policy which is hereby incorporated into this Agreement. Our privacy policy can be accessed online or provided on request.

9.3 ‘Data protection legislation’ means the Data Protection Act 1998, and from 25 May 2018, the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), and any legislation which amends, extends, consolidates, re-enacts or replaces same, including any additional legislation or regulations that may be made pursuant thereto from time to time.

9.4 Oxley Facades attaches significant importance to the evaluation of its services. It will evaluate services following delivery based on completed evaluation forms. Oxley Facades agrees to share the outcome of that evaluation with you. In addition, Oxley Facades or its research contractor may approach you to carry out a further evaluation of the impact of the training at a later date.

9.5 We will only share your personal information with third parties where the law requires us to do so.

10. Other important terms

10.1 Queries

If you have any queries about the training, please contact us using the details provided in Clause 1.4.

10.2 Any notice or other communication given by you to us, or by us to you, under or in connection with this contract shall be in writing and shall be sent by email.

10.3 A notice or other communication shall be deemed to have been received: if sent by email, one business day after transmission.

10.4 In proving the service of any notice, it will be sufficient to prove that the email was sent from and to the specified email addresses of the addresser and the addressee.

10.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

10.6 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will inform you in writing if this happens and we will use reasonable endeavours to ensure that the transfer will not affect your rights under the contract.

10.7 Nobody else has any rights under this contract. This contract is between you and us. No other person (including delegates whom you have booked places for) shall have any rights to enforce any of its terms.

10.8 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.9 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaching of this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not restrict your access and chase you but we continue to allow you to attend the training, but we can still require you to make the payment at a later date.

10.10 Which laws apply to this contract and where you may bring legal proceedings

10.10.1 These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation of the contract between us (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, or Scotland, as appropriate.

10.10.2 We both irrevocably agree that the courts of England and Wales, or Scotland, as appropriate, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this contract or its subject matter or formation (including non-contractual disputes or claims).

Last updated on 15th October 2022.